Breakdown Problem
Run Out of Fuel — Emergency Roadside Refuelling
Running dry is embarrassing rather than serious — unless you're in lane one of a dual carriageway, in which case it becomes serious very quickly. We bring sealed containers of the correct fuel, put in enough to get you to a forecourt safely, and stay with you until the engine is running properly.
What you're likely seeing
- Engine stuttered, lost power and cut out with the fuel light on
- Car cranks normally but will not fire
- Gauge reads empty, or the range display has been at zero for a while
- Diesel that has run completely dry may need the system priming after refuelling
Do this before anything else
- 1Coast as far off the carriageway as momentum allows before you lose the power steering and brake servo.
- 2On a motorway, get out of the nearside door, over the barrier, and call 999 for Highways before you call anyone else.
- 3Don't walk along a motorway to a service station. It's illegal and it's how people get killed.
On a motorway or dual carriageway, ring 999 and ask for National Highways before you call any recovery company. Motorway breakdown advice →
How we move the vehicle
We deliver in sealed, road-legal containers — normally enough to comfortably reach the nearest open station, and more if you're somewhere rural where the next forecourt is a long way off. Modern diesels can air-lock after running dry; if yours won't prime after refuelling, we recover it rather than leaving you stranded with fuel in the tank.
What it costs
You pay a call-out plus the actual cost of the fuel. We tell you both figures before setting off. If it turns into a recovery because the car won't restart, we agree the new price with you first.
Full recovery cost guideQuestions we get asked
The service you probably need
Other problems we're called to
Tell us what the car is doing
Describe the fault on the phone and we'll tell you honestly whether this is a roadside fix or a recovery — and what it will cost — before a driver leaves.