Terms & Conditions

Auto Squad Recovery is a vehicle recovery, roadside assistance and vehicle transport business, operating 24 hours a day across England, Wales & Central Scotland. These terms apply whenever you call us, message us on WhatsApp, use the booking or contact forms on this site, or let us carry out work on a vehicle.

• Trading nameAuto Squad Recovery
• OfficeWalsall, West Midlands, United Kingdom
• Telephone0734 950 9268, 03300435121 
• Emailinfo@quickrecovery.uk
• Service areaEngland, Wales & Central Scotland
• Hours24 hours a day, 7 days a week — including bank holidays

• ServiceAny work we carry out, including breakdown recovery, accident recovery, towing, jump starts, fuel delivery, tyre assistance and booked vehicle transport.
• CustomerThe person or business asking for the work — the driver, the owner, a fleet manager, a dealer or an insurer. Also 'you'.
• VehicleThe vehicle to be recovered, transported or worked on.
• BookingA job we have accepted and agreed a price for, by telephone, WhatsApp, email or a form on this site.
• QuoteThe fixed price we give you for a Service before we attend.

1. 3.1A Booking is made when you ask for a Service and we confirm we can carry it out, together with the price and an arrival estimate. That confirmation is normally given on the telephone or WhatsApp.
2. 3.2The booking and contact forms on this site are a request, not a confirmed Booking. They reach us the moment you send them, but the job is only booked once we have replied to confirm it and taken deposit. If you are somewhere dangerous, telephone us — do not wait for a reply to a form.
3. 3.3All Bookings are subject to availability and to a recovery vehicle being free to attend. Where we cannot attend, we will say so rather than leave you waiting.

We may decline a Booking, or stop work already started, where:

• The information given to us was materially wrong or incomplete
• The Vehicle cannot be reached or moved safely, or sits in a position we are not equipped for
• There is a risk to our crew, our equipment or other road users
• We are not satisfied that you own the Vehicle or are authorised to instruct its recovery
• The police, a highways authority or the emergency services instruct otherwise

1. 4.1We quote a fixed price before we attend, based on what you tell us: where the Vehicle is, where it is going, what is wrong with it and how accessible it is. That figure covers attendance, the recovery and the delivery you have asked for.
2. 4.2There is no membership to join. The Quote you are given is the price you pay, provided the job matches what was described.
3. 4.3If the job turns out to be materially different from what was described — a Vehicle off the carriageway rather than on a driveway, or a non-runner described as starting and driving — we will stop, tell you the revised figure and obtain your agreement before continuing. We do not carry out additional chargeable work without asking first.
4. 4.4Deposit is due to confirm the booking. Remaining balance is paid upon completion by card, cash or bank transfer, unless you hold an agreed trade account with us. A receipt is issued on request.
5. 4.5Where an insurer, employer, dealer or other third party has agreed to pay, you remain responsible for the charge if they do not.
6. 4.6Where a charge remains unpaid, we may decline further work and, where the law allows, retain the Vehicle until payment is received. We will tell you in writing before doing so.

1. 5.1You can cancel at any time by telephoning us. Tell us as early as you can so the vehicle can be released to someone else.
2. 5.2If we have not yet dispatched a vehicle, there is nothing to pay.
3. 5.3If we are already en route, we will tell you where we are and what, if anything, is payable for the journey undertaken. We do not invent a fee for a truck that had not moved.

A charge may apply for a wasted journey where, on arrival:

• The Vehicle is not where we were told it would be
• Nobody is present and we cannot reach you on the number given
• Keys are unavailable and we were not told to expect that
• Access is blocked or unsafe and cannot be resolved on the day

1. 6.1If you paid in advance and cancel before we dispatch a recovery vehicle, we will refund the payment in full less admin cost of £10.00
2. 6.2If you cancel after a recovery vehicle has been dispatched, we will deduct a reasonable amount for the journey as a call out charge. We will explain the deduction and refund any remaining balance.
3. 6.3If we cannot provide the agreed Service, we will refund any payment made for that Service. This does not include losses outside the Booking, such as missed appointments, onward travel or loss of earnings, unless the law requires otherwise.
4. 6.4Where a wasted journey charge applies under section 5, we may deduct that charge from any advance payment and refund the balance.
5. 6.5A completed Service is not automatically refundable because you change your mind. If you believe the Service was not carried out with reasonable care and skill, contact us promptly. We will investigate and, where appropriate, repeat the work, reduce the price or provide a partial or full refund in line with your statutory rights.
6. 6.6Approved refunds are returned to the original payment method. We aim to process them promptly, although banks and card providers may take five to ten working days to show the funds in your account.
7. 6.7To request a refund, telephone us or email info@quickrecovery.uk with your name, Booking details, service date and reason for the request. We aim to acknowledge the request within one working day and provide a decision within ten working days.

Nothing in this refund policy limits your rights under the Consumer Rights Act 2015 or any other rights that cannot lawfully be excluded.

So that we can carry out the work safely and lawfully, you agree to:

• Give accurate information about the Vehicle, its condition and its location
• Confirm that you are the owner of the Vehicle or are authorised to instruct its recovery
• Stay contactable on the number you give us until we arrive
• Ensure we have lawful access to the Vehicle and, where needed, its keys
• Remove valuables, documents and personal items before the Vehicle is loaded
• Tell us about any hazard: leaking fuel, a damaged battery, an electric or hybrid drivetrain, LPG, or a load carried in or on the Vehicle
• Tell us whether the Vehicle starts and drives, goes into neutral and whether the handbrake releases, as this affects the equipment we send
• Follow reasonable instructions from our crew while on scene, particularly at the roadside

1. 8.1Tell us if the Vehicle is electric or hybrid when you call. They are recovered differently and we need to know before we set off, not on arrival.
2. 8.2A damaged or thermally unstable high-voltage battery is a fire risk. We may decline the recovery, move the Vehicle to a safe stand-off distance, or involve the fire service. This is a safety limit, not a commercial one.
3. 8.3We do not knowingly move vehicles carrying hazardous goods, and we may decline any Vehicle whose load or condition presents a risk we are not equipped for.

1. 9.1Our independent drivers hold public liability insurance and goods-in-transit insurance covering vehicles while they are in our care.
2. 9.2We may photograph Vehicle condition before loading and again after unloading. Those images are our record of its state at each point.
3. 9.3Damage should be raised with recovery driver at delivery point, so the Vehicle can be compared to its original condition prior to loading. A claim raised long afterwards will no longer be capable of being assessed.

We are not responsible for:

• Pre-existing damage, corrosion, or mechanical and electrical faults
• Wear or failure that follows from the Vehicle's existing condition — seized brakes, perished tyres, a failed clutch or gearbox on a non-runner
• Damage caused by an access route we were instructed to use against our advice
• Items left in the Vehicle

In all other respects vehicles are carried at the Customer's risk, while we exercise reasonable care and skill throughout.

1. 10.1Arrival estimates are given in good faith, based on where our nearest vehicle is and the traffic at that moment. They are estimates, not guarantees.
2. 10.2We will contact you if our estimate changes materially, and if we cannot attend within a reasonable time we will tell you so that you can make other arrangements.

We are not liable for delay or failure caused by events outside our reasonable control, including:

• Traffic, road closures and diversions
• Severe weather
• Collisions or incidents on the route ahead of us
• Instructions from the police, a highways authority or the emergency services
• Vehicle or equipment failure
• Third-party delays at a collection or delivery point

1. 11.1We work with a network of trusted independent recovery operators to carry out part or all of a Service, most often for long-distance transport or when every one of our own vehicles is committed.
2. 11.2We will tell you if the vehicle attending is not one of ours.
3. 11.3We remain your point of contact for the Booking. Where loss or damage is caused by a partner operator, you will have to pursue it directly with them or their insurer.
4. 11.4Nothing in this section removes a liability that cannot lawfully be excluded.

1. 12.1Where we store a Vehicle at your request, or because delivery cannot be completed, we confirm the daily rate with you before storage begins.
2. 12.2Storage charges run from the day the Vehicle arrives with us until the day it is collected or delivered.
3. 12.3We will contact you in writing before taking any step to dispose of a Vehicle left with us, and will do so only where the law allows and after giving proper notice.

1. 13.1Prices, arrival estimates, coverage and service descriptions on this site are general information and may change without notice. The Quote you are given directly is what binds us.
2. 13.2We do not guarantee that the site will be uninterrupted or free of errors, and we may change or withdraw any part of it.
3. 13.3The text, photography and layout of this site belong to us. Please do not copy or republish them without permission.

To the fullest extent the law allows, we are not liable for:

• Indirect or consequential loss
• Loss of profit, income, contracts or business
• Loss arising from information you gave us that was wrong or incomplete
• The cost of a replacement vehicle or onward travel, unless we agreed to it in advance

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

If you are a consumer, your statutory rights under the Consumer Rights Act 2015 — including the right to a service carried out with reasonable care and skill — are unaffected by anything written here.

If something has gone wrong, telephone us or email info@quickrecovery.uk and we will look into it. Give us the job reference, the date and what happened. We aim to acknowledge a complaint within one working day and to give you a considered answer within ten.

These terms, and any dispute arising out of them or out of the work we carry out, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

We may update these terms from time to time. The version published on this page at the time of your Booking is the one that applies to it, and the date it was last updated is shown at the top.